Grab’s help center reports drivers to be one of the facilities provided by the second largest online motorcycle taxi operator service in Indonesia for loyal customers. The service anticipates a wide variety of cases of fraud and robbery by pretending to be a driver. When passengers are caught off guard, they just act.
This action is not only detrimental to the consumer but, the Operator itself is also harmed by this. One of them is that consumer confidence in Grab is reduced. In this way, many people don’t want to use it anymore. This kind of case is indeed very easy to go viral.
Before submitting a complaint, try to keep the idea number, or the name of the driver. Search and tracking will be easier if you memorize how the structure of the face. Indeed, to distinguish whether people are good or bad is indeed a little difficult. It’s just that you have to be sensitive from the beginning.
Every action must have suspicious movements. If, indeed, it happens try to bring a mobile phone. Take a good note, so that when a complaint to the Grab help center report the driver becomes easier. In the latest version, the service can be found easily but, make sure it has been updated to the new version.
In addition to using the help center service, you can also take advantage of the facility through the phone to other digital access. The service is available for a full 24 hours. So, every customer does not need to worry if they want to convey various kinds of problems will definitely be responded well.
Contact Grab Help Center Report Drivers
In order to be easy to contact the operator has provided a number and you can call, namely, 021-806487777 specifically for customers who live in the Jabodetabek area. Meanwhile, outside the region will be served at 021-80648799. These two accesses will make it easier for Grab to identify.
Every time you contact him, there is a rate to pay. Especially for mobile phones, the policy is on the operator’s side. Some provide cheap to expensive rates. Likewise , when customers try to contact him using a regular phone. Then, interlocal and local rates will be charged.
There are other ways to contact the grab help center report drivers you can try if you do not want to get out of credit or tariffs. Through the services of various kinds of social media. Unfortunately, when trying to contact these various alternatives, you have to be a little patient. Because, the retaliation time tends to be longer than the phone.
Do not panic and worry, even if for a long time all complaints remain in the system. Like, every customer is waiting for the queue numberonly. When you reach it, it will definitely be responded well. Interestingly, in doing tracking will not get a pause. So, please be patient and try to report in sequence.
This is a social media address that you can contact. Instagram and Twitter @GRABID, while facebook services are GRAB. Another step is to send an email, through firstname.lastname@example.org address. Finally, try to come directly to Grab offices in various cities that are already available.
Using Help Center as an Easy Step
The next step in using grab help center is to report drivers by way of help center. This feature is new and is already available in the application itself. This is the best form of service on the part of the operator for you loyal Grab users with a variety of services.
The steps to using this Help Center are very easy. Try going to the main menu. Furthermore, there are many options already provided. Select help or support, then there is an option that is The help center. After doing this option there is a lot of information already provided, you just have to choose.
Interestingly, the menu is provided not only for passengers, but the driver is also available. The operator admits that, every incident is not necessarily a mistake from one party only. Grab’s help center reports this driver also provides a direct contact service for the call center.
The next step, you have to fill in completely about the selected article. For example, there is a rogue driver. Every customer should give such a naughty review how, whether harassing or indeed deliberately giving the furthest route for a variety of specific purposes, try to be as clear as possible.
Once all is done, you usually have to wait first. Customer Service will properly study the complaint. Then, they will contact you by email. Try to respond immediately because, there will be a time limit in the reply of the email. When it reaches the limit, the report will be considered forfeited.
It is Better to Use The Help Center Facility
There are many advantages that you can get from using grab help center report drivers through this help center. First easy, all the facilities and features are already available on the page. So, there is no need to open this and that. Just click on the menu everything is settled.
In terms of time, it is also quite economical. All problems can be solved though, experience the waiting time first. However, waiting for him is not too long. Just short enough, it makes every customer calmer. The best service indicators are those that always respond the fastest.
As well as providing handling without the presence of new problems. Another advantage of grab help center report this driver is that there are a lot of articles. This way in making complaints becomes easier. You don’t need to write long, unless you tell the flow of events in more detail.
This convenience is part of the excellent facilities that grab provides to all its loyal customers. When delivering problems, the customer service is a little more aware of what the problem actually occurs. With the swift and appropriate solution to the complaint, an interesting experience indeed.
Various Complaints That Are Often Conveyed
There have been many complaints that have been submitted to Grab so far. Almost everything has been handled well. Like, car service is different from the application. Sometimes you often see when each driver uses a different type of car. You can make this complaint.
Grab’s help center reports that drivers will be ready to give a reprimand if it is accompanied by strong evidence such as photos. This is detrimental to the consumer. Unless you have received an apology directly from the driver and they say the reason clearly.
In fact, it is not an exaggeration that something like this is done. Just imagine if a customer was given information that the driver was using a high-end car. It turned out that when the car came it was far below it and less comfortable. The whole cabin is dirty and much more. You as a customer must be disturbed.
The next complaint is the reckless driver but, not on yourrequest. Or break the red light deliberately. This kind of unlawful action must indeed be acted firmly. Because, endangering the lives of passengers. So, they need to be warned not to do it again to other passengers.
The service of this motorcycle taxi operator service is growing every year. With the convenience provided, it is hoped that crime while driving can be avoided even, reduced rapidly. Do not hesitate and hesitate to use the grab help center facility report this driver, so that all feel safe, comfortable, to the destination.