Estimated Time Required to Process Customer Complaints : Website1

Call Center Standard Chartered Indoneżja 24 Jam

This 24-hour Standard Chartered Indonesia call center is indeed highly required of consumers, especially those who have debit or credit cards. This is because many customers or consumers experience transaction problems. In order for the role of this call center service is necessary to help solve problems.

Especially in the corona pandemic season, many people want to stay at home and avoid the crowds. For this reason, all services related to Standard Chartered cards complaints or complaints will be performed online.

In addition, you can contact the call centre service so that all complaints or complaints can be resolved immediately. So, you don’t have to get to a Standard Chartered branch office to find a solution to the obstacles you experience. Now, a standard chartered call center can help you to overcome these obstacles.

So, you can return to the use of standard chartered products that have problems simply by contacting the information service center provided by the company. In addition, it also remains safe from the threat of the COVID-19 virus because all services are now digital-based.

List of Complaints That Can Be Resolved by Standard Chartered Indonesia Call Center 24 Hours

Since the outbreak of the coronavirus outbreak in Indonesia, several large companies including Standard Chartered have optimized the role of call centres in serving all the complaints and obstacles experienced by consumers. Therefore, customers do not have to come to the office to take care of all the obstacles in the use of banking services.

Because, call center services help customers to overcome the problems faced. Generally, the complaints experienced by these customers are not too fatal. Therefore, here is a list of complaints that can still be addressed by the call center from Standard Chartered Indonesia. Among them are the following:

  1. Atm Card swallowed in the Engine

If the ATM card is swallowed into the machine, then you don’t have to panic. You just need to contact the 24-hour Standard Chartered Indonesia call center located on standby to help. Then, tell me if your ATM card is swallowed.

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So, you just need to get to the nearest branch office to get a replacement ATM card. The condition is that you just need to get your ID card or passport.



  1. ATM Card Replacement due to Loss and Damage

If you want to replace the old ATM with a new one, then you are advised to immediately contact the call center. Then, mention your ATM number. Then, please take a new ATM card to the nearest branch of the office.


If the ATM card is lost, then you must get a loss letter issued by the police agency. You are also required to bring your ID card/passport and passbook. After you have been declared valid, then you will get a replacement ATM card.


  1. Failed to Make a Transaction

If your balance is reduced but the transaction is declared a failure, then you are advised to immediately contact the 24-hour Standard Chartered Indonesia call center service.


The goal is to get accurate information about the causes of failure to make transactions. Don’t forget, when contacting this call center you must attach a transaction slip (if any), the time, date, place of the transaction, as well as the account number and ATM card number.

Estimated Time Required to Process Customer Complaints

After contacting Standard Chartered Bank’s call center to convey problems or complaints in the transaction, the bank will take the necessary steps.


For the replacement of a new Indonesia Chartered Standard ATM card, it takes about 14 working days. In addition, replacing the Bersama or Prima ATM both also requires a processing time of about 14 working days from the time you contact Indonesia Chartered’s standard 24-hour call center service.


After contacting the call centre service, you will get a text message notification regarding the submitted complaint. And if the process of creating a new card has been completed, you will also get an SMS notification regarding the collection of a new ATM card.

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For replacing a new Standard Chartered ATM card abroad, it takes at least 60 working days after contacting the Standard Chartered Indonesia call center 24 hours. The process is also almost the same in terms of the length of work on replacing a MasterCard Network ATM card.


So, it’s a good idea for consumers to keep ATM cards issued by Chartered Standard banks. Because replacing this new card takes a long time, which is between 14 days to 60 days (depending on the type of atm card owned by the consumer).


List of Standard Chartered Indonesian Call Centers Serving Consumer Complaints 24 Hours

Standard Chartered Bank is a multinational company. So, the company provides quite a variety of call center services. There are 2 lists of 24-hour Standard Chartered Indonesia active call centers to serve complaints from consumers. First, an interactive call center.


This call centre is used by consumers on average in conveying problems. Because, using this interactive phone, consumers can submit complaints directly. Then, consumers also get answers from call center officials without long delay.



It’s just that, you have to pay a fee to contact the Standard Chartered Indonesia call center through an interactive phone service. If your credit runs out, the call will be interrupted halfway through. Therefore, make sure you have enough credit balance when contacting the call center service from Standard Chartered.


Secondly, you can use the call center option from social media. To reach millennials, Standard Chartered advised call center officials to answer all complaints and complaints filed by consumers through social media such as Instagram, Twitter, or Facebook.

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This way, you can save costs because there are no fees when contacting the Standard Chartered Indonesia call center 24 hours . It’s just that officials take longer than through an interactive telephone line to answer complaints or complaints through social media.


Therefore, you are advised to contact the interactive telephone service if there are complaints that are important and urgent. If you want to ask questions or follow up on complaints, then you can contact the Standard Chartered call center via social media.


How to Contact Standard Chartered Indonesian Bank Call Center

If you want to contact the call center service from Standard Chartered Indonesia Bank, then the method is very easy. It is noted that there are two methods of contacting the call center through an interactive telephone service. First, you can contact via mobile phone connection on 68000.


For those of you who use landlines, there are 5 24-hour Standard Chartered Indonesia call centers that are ready to serve depending on your domicile. It is recorded that there are 5 call centers, each spread across several major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988), and Bandung (022-4219688).


You can also send an email via personal email to submit complaints or complaints to address.  You can also contact the call center via social media at Standard Chartered Indonesia (Facebook) or StanCart (Twitter).


As one of the multinational banks in Indonesia, Standard Chartered certainly provides call center services to respond to all complaints and complaints from customers. With this service, customers can immediately solve problems or problems without the need to go to the nearest branch office. Therefore, please select one of the 24-hour Standard Chartered Indonesia call centers depending on the urgency of the obstacles you experience.