XL Call Center becomes the most important provider close to the customer
At the end of 1996, there was the first private company in Indonesia to build a mobile service with the XL call center. Design used to be called PT Excelcomindo Pratama Tbk. A private company that at the time was identified as the government’s flagship provider, or more generally as BUMN, became one of Telkomsel’s competitors .
Even privately, they will at least be able to become competitors of state-owned state, which is more dominated in society and can be touched in different places. In the past, when they still used phones and SMS to communicate, the main factor made by the community or users was the presence of signals. In terms of signal, XL is basically strong in any location.
XL call center is usually owned and provided by this company. Because their users, who are very international and where the area is unknown, must handle a central service. So that they can figure out what obstacles to the field or problem are that their users still face and evaluate theirproducts for a long time in the future.
Because a product and a company, when it stands, certainly need a lot of criticism and input from its users. It is hoped that things can get better in the future and stimulate competition for mobile services in Indonesia, which in the form of Telkom as a mobile phone provider is still dominated by state-owned companies.
The Xl call center is also expected to be one of the bridges for businesses and users in communication and marketing. Because in this way, people can be handled everywhere and an understanding of the promos and the interesting products of this company can be proven. So the right problems are expected to be solved.
Ang simula ng PT XL Axiata Tbk
A company, if it is listed publicly its shared and financial statements, if it is listed on the Indonesian stock exchange in Indonesia, then the presence of the company is not confused and could be one of the pioneers in the industry in which it operates. They deserve to be valued in terms of their performance because they can make their desired public report public and then access everything.
Previously, this company was more accurate in October 1996 and then called PT Exc elcomindo Pratama Tbk. Over time, with better performances and able to be touched and used by all circles of Indonesian people, they began to carry out various business expansions to further expand the name of this company, Of course by presenting the xl Call Center.
Exactly in 2013, this company made a break by being able to acquire one of the products or company of Axis Telekom. They got it in some important notes about it. On the other hand, they also work with several companies outside Indonesia that have made a name for themselves.
They worked on cooperation with the Saudi Telecom Company or shortened STC and Teleglobal Investment BV. They are very willing to pay off part of the debt as well as the obligations of the axis itself. In this way, they have two better products, namely XL itself as their old product and Axis as their new provider, but still offer XL call centers.
The purpose of the call center
Call centers are really important for all companies today. They need a central integrated system as a solution for users who want to provide obstacles to their problems. So that everything related to solving problems with these obstacles can be overcome directly in the middle.
Having an XL Call Center is very important to this company. Especially after taking the Axis process, their performance here is very much put to the test. This bushproduct is more human and widely used by the wider community, so there are rarely many problems. The call center later became a primary.
Meanwhile, if the company wants to make a promo for its customers, they can also use this call center as their connection. Because one has a feeling that this system will be able to reach the entire user base everywhere, especially in Indonesia. So that everything really does central.
From there, by providingan XL call center, community attraction becomes one of security and comfort for itself. They feel uncomfortable complaining when they encounter different problems. Because the cs are also very friendly and solve. Everything is done for the convenience of customers and the good reputation of the company is maintained.
In-house call center
This company also pays attention to all forms of communication between its employees or collaborators. In addition to a help center for customers, they also offer their employees access to internal communication. Thus, communication canbe very close and can take place any time during office time between employees or superiors with subordinates.
This service can also be one of the ways to cover any kind of communication they don’t know. XL Call Center is not only useful for customers, but also has great significance for its employees. For the company, it also has a huge impact, especially communication. Because companies, especially management, can find out what employees talk about and talk about.
Communication between employees is really important and I am a company. As with a team, communication refers to development for PT XL Axiata Tbk. The service or product is mainly digital or cellular, so communication is the main thing. It should also apply to your own company.
L Ayan is expected to be their main contender in the rigors of industry competition by presenting the XL Call Center as a complaint center. Because if you are still using this product or after using this product, you hope that consumers will have a positive impression and can be a tool for the company to grow and grow.
Benefits of using the XL Network
After sifting into Indonesia’s market from 1996 to 2021, they provided a variety of mobile services that could be a hub for the general public to access the Internet in their daily lives. It is assumed that the benefits are consistent with the price package that this company should compete with other providers.
Then there are other advantages in the form of speed and signal stability on their mobile phones when they use the primer of the XL itself. Because there are already many 4G LTE networks in different cities with an additional 1,800 spectra after the acquisition of Axis, which makes very strong and accessible everywhere and at the same time shows the XL call center as a solution.
It is hoped that PT XL Axiata Tbk, which has long been established in Indonesia, could become one of the best mobile operators also from the private sector. So that people have plenty of options to determine which setting to use and can complain about their problems at the XL call center.