How to use J&T call center services very easily
Many people don’t know how to use J&T call center services. While customer service is accessible for 24 hours non-stop. It can also be said that the shipment is the most recommended and even on holiday it is still in operation. So it not only serves 24 hours a day, but it also works without holidays.
J&T doesn’t really know that holidays, even holidays and weekends , are still running as usual. So, for those with an online business, it seems that it might be the best solution so that the products you buy and sell can easily reach consumers even if transactions are done during holidays.
J&T itself is a multinational operating in the shipping industry, although it is based in Jakarta, the name of this company has a classification of warehouses in Semarang and Surabaya. As the youngest logistics service in Indonesia, J&T always focuses on the highest service for customer satisfaction.
So we have questions, suggestions or criticisms that can be communicated through customer service or J&T call centers. For those of you who are still confused about contacting customer service as the media is in the correct article because we will review it in detail.
Through the official J&T Expedition Line
Even in the beginning, this service was accessible for free. In2018, the free phone line had begun to be abolished and replaced by a paid service where the tariff is subject to the tariffs of the respective operators. You can then call the telephone line at 021-8066-1888 as follows:
- Call the registered phone number at 021-8066-1888
- After calling the phone number, you will be connected to the telemarketing company
- You can press plugins tailored to your needs
This service is highly recommended because it is very effective as customers can communicate both ways until a solution is found. So if you have problems with your property regarding the delivery or receipt of the product, you can contact customer service directly on the phone line.
This J&T call center also has no holidays, so you can contact it at any time when you need it. In addition, it can also be accessed 24/7 non-stop, making it easier for customers to consult directly. Contacting the call center via the call center is actually more advisable than other methods.
Send an email to the email address of the shipment
In fact, there are many other ways that can be used to contact J&T in addition to the phone line service where you have to pay a fee because the phone line is not free. One of them is to send an email so that it can be communicated with written suggestions or complaints of criticism.
J&T will also respond well to incoming emails so you can send complaints, reviews or suggestions via email@example.com email address. If you really choose to contact Customer Service via email, be sure to write reviews of suggestions or complaints you will send.
Don’t forget to fill out the content of the email with important items you will send, then you will make it up in detail in the body of the email. If there are any problems or complaints, you should use the list system, because later it will make it easier for the J&T call center to deal with the complaint.
Instead of writing each paragraph, you should write it as a list so that the essence of the complaint can be clearly communicated. Ifyou are long-popular then there is usually a communication error, so you have to repeat what you want to convey and of course it takes time and the obstacles don’t resolve quickly.
Contact J&T’s social media accounts
In increasingly complex times, it seems that there is no need to get confused if you want to contact the customer service of even a large company. In addition, all information can be accessed easily as it is enough to view search engines or browsers using online media.
Nowadays, almost all large corporations have their own social media accounts to present their products to the public. You just need to search for your social media account if you encounter complaints or issues so they can be easily sent more easily.
Similarly with J&T, when you want to contact the J&T call center but you are tied up because you need to spend a budget where the rate is adjusted to the provider used to call the phone number, you can dm or direct messages through J&T’s social media accounts.
Especially now that many people prefer a dataset over a call package, so you can also contact the administrator via their social media accounts. Nowadays, there are also plenty of social media accounts, so look for more active social media accounts so they can connect easily.
For this shipment, you can contact us via Facebook account: J&T Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat: @JTExpressID and Line: @jtexpressid. You are advised to contact us via your Instagram account because it is more often online or active.
So, not only through the phone line service, you can visit the J&T call center in a variety of ways, from sending emails or direct messages to J&T social media accounts.
J&T WhatsApp Number Thing
If the above methods are still very difficult, for example, your train is not active on social media or does not have an email address, then there is another way that can be the last solution, namely to contact an administrator or customer service team on WhatsApp. WhatsApp is an application most commonly used for communication.
Compared to other apps, whatsApp can also be said to replace SMS so you can contact the J&T call center on whatsapp number +62811-8466-188. You will be connected to customer service to chat both ways so that it is the same as the phone line where you can also find solutions related to complaints made.
Customer service also serves with all its heart so that there are quick and responsive feedback regarding suggestions, criticisms or complaints that customers send. There is therefore no need to worry that various obstacles can be overcome correctly and delivery or receiving packages can work well as usual.
The most important thing is that when sending a package, make sure it has the correct and perfect address along with the postcode. Be sure to send well-wrapped items too, so that the products aren’t easily damaged along the way because usually complaints in the J&T call center are the most from online store lovers.
Among the many complaints, many customers claimed that the package had not yet arrived. So the wrong address or name and house number causing the goods not to arrive at theirdestination. So inappropriate packaging causes the product contained in it to be easily damaged, bruised, broken and other.
Tips so that the delivery will be smooth and hassle-free is actually easy as you need to double-check the delivery address and destination name, always if you ship items that will be damaged, then give a warning sticker. So you and consumers also don’t have to contact the J&T call center because the delivery runs smoothly.